Brand on Demand

Why Choose Brand on Demand for Custom Merchandise?

Brand on Demand makes customizing your merchandise simple, fast, and reliable.

Here's What Sets Us Apart:

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Brand-safe Products

Every item is pre-approved to meet your brand's guidelines.

Live Previews

See exactly how your product will look with your chosen logo and colors.

Seamless Shopping

Add Brand on Demand items to your cart and check out.

How Do I Shop with Brand on Demand?

It's easy! Just follow these steps:

Pick Your Product

Select from your curated collection of items for you bulk or event needs.

Choose Your Color and Quantity

Select from your approved colors. The quantity minimums will vary per each item.

web interface showing a mouse hovering over multiple color options with the words Pick Your Color above it, and a second section highlighting the ability to define item quantity with the word Quantity above it

Choose Your Logo

Easily choose your preferred logo and preview your item in real time.

Add to Cart and Check Out

Add to cart, then check out with ease! Once your order has went through our team will make sure it meets brand standards.

shopping cart icon overflowing with packages, with a mouse hovering over a button that says Check Out below

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Placing Order & Shipping Information

What happens after I place a Brand on Demand order?

Once you place your order:

Our Special Order team reviews your selected or uploaded logo.
After approval, production artwork is created and reviewed again.
Once finalized, your order moves into production and you'll receive updates along the way.

How long will my order take to ship?

Brand on Demand items ship directly from our manufacturer in 10-15 business days.

How is Brand on Demand different from the usual custom order process?

With Brand on Demand, everything is self-serve and online — no back-and-forth emails or forms.

Are all Brand on Demand orders brand compliant?

Yes. Whether you upload your own logo or choose one from the logo locker, our Special Order Team reviews all Brand on Demand orders to ensure everything meets brand standards.

Can Brand on Demand group orders together to meet minimums?

No, orders cannot be batched on the backend to meet minimum quantity requirements. Each order must meet the minimums on its own.

Can I use Brand on Demand for a one-off personal order?

Brand on Demand is currently designed for bulk or team orders, not single-item personal purchases. Because these are custom-made products, there are minimum order quantities in place.

Who do I contact if I have questions about my order?

If you have any questions, our Custom Order Team is here to help! You can reach them by calling 866-225-0936 or emailing clientrelations10@staples.com.

Will I receive a proof or order confirmation?

Proof: You'll see a preview of your product in real time after you select your color and logo during the order process. No additional proof will be sent.

Order Confirmation: Yes, you'll receive a confirmation email once your order is placed.

Will I get updates on my order?

Yes! You'll receive the following updates as you would any other eStore order:

Order confirmation
Shipping confirmation with tracking info